Terms and Conditions

These Terms and Conditions govern your use of SuperiorWebDesigners.com and every order for website design, development, content, SEO, guest posting, branding, social media management, consulting, or another service supplied by Superior Web Designers.

By creating an account, selecting the agreement checkbox, submitting an order, approving a quotation, or using a delivered service, you confirm that you have read and accepted these terms. You must be at least 18 years old and legally able to enter into a contract. If you order for a business or another person, you confirm that you have authority to bind them.

The service description, selected package, approved quotation, invoice, project brief, and written change orders together form the agreed project scope. If those documents conflict, the most recent written document accepted by both parties controls for that specific project.

• Package prices cover only the listed deliverables.
• Additional pages, platforms, revisions, integrations, content, research, urgent delivery, or other out-of-scope work may require a new quotation.
• We may decline a request that is unlawful, misleading, abusive, technically unsafe, or outside our expertise.
• Estimated results, concepts, drafts, and recommendations are not promises of a particular commercial outcome.

Prices are shown in United States dollars unless the order page or quotation states otherwise. The amount displayed in the accepted order or quotation is the service price before any separately disclosed taxes, currency-conversion costs, payment-provider fees, or approved third-party expenses.

• Payment may be required in full or by agreed milestones.
• Work begins after cleared payment and receipt of the information, content, approvals, and access needed to start.
• Late or failed payments may pause work and extend delivery dates.
• Final files, administrative access, publication, or ownership transfer may be withheld until the applicable balance is paid.
• Never send complete card details by email or chat. Payments should be completed only through the payment method displayed in the customer portal or invoice.

You agree to provide accurate instructions, lawful content, timely feedback, and working access credentials where required. You confirm that you own or have permission to use every logo, image, trademark, text, dataset, account, and other material you provide.

Client delays, incomplete briefs, unavailable decision-makers, missing content, or changes in direction may extend the schedule and create additional charges. You remain responsible for reviewing factual claims, legal or regulatory statements, prices, and final approvals before publication. Account access should be limited to what is necessary and revoked when the project ends.

Delivery dates are reasonable estimates unless a signed agreement expressly makes a date binding. Timelines may change because of client delays, platform outages, third-party approval, publisher response times, force majeure, or approved scope changes.

• Included revision rounds are those stated in the package or quotation.
• A revision adjusts work within the approved scope. A new direction, deliverable, feature, or campaign is additional work.
• Please report a material error or missing agreed deliverable promptly and provide enough detail for us to investigate and correct it.
• Written approval, publication, use of final deliverables, or no material issue reported within seven calendar days may be treated as project acceptance for administration purposes, without limiting rights that cannot legally be waived.

We want concerns resolved fairly. Send a written cancellation or refund request to [email protected] with your order number, service, reason, and supporting information.

Before work starts

If we have not started the service or committed money to a third party, amounts paid are generally eligible for refund. Unavoidable third-party or payment-processing costs may be deducted only where permitted by law and disclosed in the refund calculation.

After work starts

If you cancel after work has begun, any refund will normally be limited to the uncompleted portion of the agreed scope, less the reasonable value of completed work and non-recoverable third-party commitments. We will explain the calculation.

Completed or delivered work

Completed, accepted, published, transferred, downloaded, or actively used digital work is generally non-refundable. This does not apply where a refund or another remedy is required by law, where an agreed service was not supplied, or where a material defect remains uncorrected after a reasonable opportunity to fix it.

Recurring and third-party services

• Social media management may be cancelled before the next billing period. Work already delivered or underway for the current period is not normally refundable.
• Domain registrations, hosting, software licences, advertising spend, influencer fees, stock assets, and guest-post publisher fees are non-refundable after commitment unless the third-party provider issues a refund or the law requires otherwise.
• If we cancel without client breach, we will refund the unearned portion after completed work and authorized third-party costs.

Processing and statutory rights

Approved refunds are initiated within 10 business days. Your bank or payment provider may take additional time to post the credit. Nothing in this policy limits a cancellation, refund, quality, or other consumer right that cannot legally be excluded. Where applicable, Ontario rules for internet agreements may provide additional remedies. See the Ontario Consumer Protection Act.

Some projects rely on hosting companies, domain registrars, payment processors, content-management systems, social networks, search engines, publishers, plugins, stock libraries, or advertising platforms. Their separate terms, availability, pricing, review processes, and policy decisions apply.

We do not guarantee search rankings, follower growth, sales, advertising approval, publisher acceptance, uninterrupted hosting, or permanent third-party placement. Algorithms, policies, and platform access can change without notice. We will perform the agreed work with reasonable professional care and communicate material third-party issues we identify.

You retain ownership of materials you supplied. After full payment, you receive the rights to final custom deliverables stated in the quotation, subject to third-party licences and any written limitations.

• Our pre-existing methods, templates, frameworks, reusable code, know-how, development tools, and internal working files remain ours unless expressly transferred in writing.
• Fonts, stock assets, plugins, themes, software, and publisher content remain subject to their own licences.
• Drafts, unused concepts, and source files are included only when the package or quotation says so.
• Unless confidentiality is agreed in writing, we may identify the client and display non-confidential completed work in our portfolio. You may request exclusion before publication.

Each party will use reasonable care with confidential information received for a project and use it only for the service, legal compliance, payment, support, or security. Information that is public, independently developed, lawfully received from another source, or required to be disclosed by law is not confidential under this clause.

You are responsible for protecting your customer-portal password and promptly reporting suspected unauthorized access. We may use qualified service providers to operate the website, process payments, communicate, host files, and deliver services. Personal information is handled under our Privacy Policy.

You may not use our website or services for malware, unauthorized access, impersonation, harassment, discrimination, intellectual-property infringement, deceptive activity, spam, unlawful content, or violation of a third-party platform's rules.

We may refuse, suspend, or terminate access or work for non-payment, abuse, security risk, unlawful instructions, material breach, or conduct that could harm another person, our systems, or our reputation. Fees remain due for work completed and authorized commitments made before termination. Where practical, we will provide notice and an opportunity to correct a remediable breach.

We will perform services with reasonable professional care. Except for express commitments in an accepted quotation and rights that cannot be excluded, the website and services are provided without other warranties, including a guarantee of uninterrupted availability or a particular business, ranking, traffic, revenue, or audience result.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, opportunity, data, or goodwill. Our total liability arising from a specific service will not exceed the amount paid for that service. These limits do not apply where liability cannot legally be limited, including fraud, wilful misconduct, or other non-waivable obligations.

Please contact us first so we can investigate and attempt a good-faith resolution. Unless mandatory law requires otherwise, these terms and each service agreement are governed by the laws of Ontario and the federal laws of Canada applicable there, and disputes may be brought before courts with jurisdiction in Ontario.

We may revise these website terms for future use. Material changes will be shown by a new “Last updated” date. Changes do not retroactively alter an accepted project scope or remove rights already accrued unless both parties agree or the law requires the change. If part of these terms is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver.